CAN I EXCHANGE/REFUND MY TICKET?
Unfortunately, we operate a no refund, no exchange policy. These terms and conditions are displayed on our booking page at the time of purchase.
Apologies for any inconvenience caused.
WHAT'S INCLUDED IN A STANDARD TICKET?
A standard ticket gives you admission to the festival, access to our workshops in the Meditation Dome, talks in The LAB, cooking demos in The Live Cooking Theatre and unlimited Mainstage classes, as well as over 150+ food, fitness, wellness and travel brands exhibiting at the event. You will also be given a limited edition Balance tote bag.
You are able to book classes on the Balance fitness programme which runs across the whole three-day festival.
IS THERE A DIFFERENCE BETWEEN FRIDAY AND THE WEEKEND?
Friday 10th May (from 9:30am-5:30pm) is a dedicated Press and Industry Preview, offering industry-focused talks, workshops and experiences. This does not include consumers.
Our Consumer sessions will take place on both Saturday 11th and Sunday 12th May with the early session running from 09:00am until 2:30pm, and the afternoon session running from 12:30pm-5:30pm.
CAN I BOOK TICKETS AND WORKOUTS FOR MY FRIENDS?
Yes, you can buy tickets and book workouts for up to 6 people at a time.
CAN I BUY TICKETS ON THE DOOR?
Yes, you can providing the event is not sold out. Standard tickets will be £35 on the door and VIP tickets will be £70.
CAN I SWAP MY TICKET FOR ANOTHER DAY?
No, no swaps or refunds can be made to a festival ticket after purchase.
CAN I BOOK MORE WORKOUTS LATER IF I’VE ALREADY BOUGHT A TICKET?
Yes, you can log-in and manage your booking at any time to add workouts to your schedule.
WHEN WILL THE REST OF THE LINE-UP BE RELEASED?
We will be making festival announcements throughout the year for our Main Stage, Meditation Dome, Yoga programme and much more so keep up with us on IG
and our newsletter.
HOW CAN I STAY UP TO DATE WITH NEWS FROM BALANCE FESTIVAL?
To stay up to date with all the latest news and announcements from Balance Festival, make sure you subscribe to our newsletter
, and/or follow us on Facebook
I WOULD LIKE TO CONTRIBUTE TO THE FESTIVAL AS A SPEAKER/TEACHER, HOW CAN I APPLY?
We’d love to hear from you – please submit your contributor application.
CAN I COME TO BALANCE IF I’M UNDER 16 YEARS OLD?
Most definitely, although we ask that anyone under the age of 16 is accompanied by an adults and cannot parktake in any workouts.
CAN I BRING FOOD/DRINK?
Balance Festival will attract some of the best food and drink vendors across the wellness industry who will be giving out samples, plus there will be plenty of meals available to purchase on site. Therefore, you will not able to bring food and drink into the festival with you.
WILL THERE BE SHOWERS AND CHANGING ROOMS?
There will be no showers at the event, however there will be changing rooms.
WILL THERE BE A CLOAKROOM OR LOCKERS?
There will not be a cloakroom nor lockers, however there will be a dedicated shelving unit in each studio. Please make sure you look after any items that you bring into the venue, it's your responsibility; the organisers and venue management team cannot take responsibility for loss or theft.
IS THE SITE WHEELCHAIR-ACCESSIBLE?
The facility does have elevators to access all floors of the building. Should you require disabled access, please inform a member of our front of house team.
WHAT ABOUT SECURITY?
For your safety every festival zone will have a dedicated Security Guard. If you see any problems or incidents, please report them to security staff or the police.
WILL THERE BE PHOTOGRAPHY/FILMING?
Yes. All official photographers and film crew will have identification.
Photography, video, audio recording and children
The safeguarding of children is our first priority when using recorded content. We adhere closely to the NSPCC’s guidelines on the use of images and video online, taking special care to protect a child’s privacy and never identify children by name unless we have specific permission to do so.
Public photography and video filming
We're sure you will understand that we wish to protect the integrity of the festival and exhibitors. If you're going to take pictures or film with a video camera or a mobile phone camera you need to follow some common sense rules. In essence you are free to record your own visit to the festival for your own personal home use. You will not be able to sell any photos or moving images of the festival for commercial or other gain. Please respect the privacy of other festival attendees who may not want to be filmed. Please don't bring any professional equipment with you and please be aware of health and safety issues.
DO I NEED TO PRINT MY TICKET OR CAN I SHOW IT ON MY PHONE?
Tickets will be downloadable from 1st May 2019. Both printed and digital versions will be accepted at the door, however we recommend downloading to your phone #savetheplanet
I’M A MEMBER OF THE PRESS. HOW CAN I REGISTER TO ATTEND?
Please contact our PR team at email@example.com
for any press enquiries
The fine print
You can find a full list of Terms and Conditions here